Instructions on Configuring Personal Firewalls to allow 24/7 Reference communication with a Librarian

Contents:
  1. Introduction
  2. McAfee Internet Security Suite 2005, ver. 7.0
  3. Symantec Norton Internet Security 2005
  4. ZoneAlarm Pro 6

1. Introduction

  • The following instructions should allow you to configure the three software products listed below to allow you to communicate with a librarian using the 24/7 Reference software.
McAfee Internet Security Suite 2005, ver. 7.0
Symantec Norton Internet Security 2005
ZoneAlarm Pro 6

  • Following any of the simple instructions below will not disable your firewall or your computer protection. They should allow you to better communicate with your 24/7 librarian, provided that there are not other overriding settings prohibiting you from connecting.
  • If you are using Web TV or an AOL browser, please return to the service using an Internet Explorer browser, with your firewall configured as suggested below, depending on your software product.

2. McAfee Internet Security Suite 2005, ver. 7.0

  • No special configuration is necessary. If you are unable to access your librarian with McAfee enabled, there may be other settings on your computer that are conflicting. If you are using Web TV or AOL, please try to return to the service using an Internet Explorer browser.

3. Symantec Norton Internet Security 2005

  • Bring up the Norton Internet Security Interface and select "Privacy Control", by clicking on it to highlight it.

Norton Internet Security Interface

  • From the right hand panel, click the "Configure" button, which will bring up the "Privacy" Window, similar to the one below:

Privacy Control panel

  • Click on the "Advanced" button, which will open a new panel like the one below:

Advanced panel

  • Click on Add site and add the 247ref.org domain.

Adding 247ref.org tosites

  • Then click on Add site and add the oclc.org domain.

Adding oclc.org to sites

  • Select the "User Settings tab" from the right panel and the 247ref.org domain in the left panel and unselect all four check boxes, leaving all four items set to "Permit". Then click "OK" to save the settings.

User settings for 247ref.org

  • Select the "User Settings tab" from the right panel and the oclc.org domain in the left panel and unselect all four check boxes, leaving all four items set to "Permit". Then click "OK" to save the settings.

User settings for oclc.org

4. ZoneAlarm Pro 6

  • Select Privacy on the ZoneAlarm control panel.
ZoneAlarm control panel
  • If 247ref.org and oclc.org are NOT listed,
    click the "Add" button in the lower right corner, and add the 247ref.org domain.
  • Then add oclc.org
  • LEFT click on the Red X under Private Header in the 247ref.org row
  • Select Allow so that there is a Green checkmark in the box.
  • Repeat for oclc.org
ZoneAlarm control panel
  • Now right click on the site name 247ref.org
    and select "Options" and then "Ad Blocking" to bring up this window:
Site options window with Ad blocking panel selected
  • Uncheck all three "Ads to block" check boxes, and then click "OK" to save the settings.
  • Repeat the process for oclc.org

Dislaimer: These instructions are not to be construed as anything other than suggestions on how to improve your connectivity to a librarian during an online session. Following these instructions will not necessarily guarantee a connection, as there are several factors that can inhibit connectivity. We are committed to providing the greatest accessibility of its Internet site as possible. We have redundant systems and procedures to safeguard the site; however even with these safeguards in place, loss of connectivity or software/hardware failure can still occur. For this reason, we cannot "guarantee" Internet connectivity. We will not be responsible for lost or delayed sessions, email, or content, nor can we be responsible for any subsequent computer hardware or software failures, if any such failures occur during or after a visit to any of our sites.



Updated September 20th 2005
Summary:  This guide shows patrons how to configure personal firewalls to allow 24/7 Reference communication with a librarian.