Using 24/7 Reference in Windows XP after XP Service
Pack 2 installation
Contents:
- Making 24/7
Reference and OCLC sites trusted to Internet Explorer
- Allowing 24/7 Reference
Pop-ups
- Common problems a
patron may encounter
1.
Making 24/7 Reference and OCLC sites trusted to Internet
Explorer
Introduction
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Note: This section and section two must
be completed in order and fully to minimize operational
difficulties |
24/7 Reference and OCLC sites must be registered as trusted sites with
Internet Explorer to perform smoothly.
Update Internet Explorer
to recognize 24/7 Reference and OCLC as trusted sites.
- Open Internet Explorer.
- In the Menu Bar, click on Tools.
- Select Internet Options...
- In the Internet Options window that has just opened, click the
Security tab.
- Under the Security tab, click on the icon Trusted Sites.
- Click on the Sites button which should now be enabled.
The following dialog should now be visible: (Refer to Figure 1.0)
- Type *.247ref.org under 'Add this Web site to
the zone'.
- Uncheck the checkbox labeled 'Require server verification
(https:) for all sites in this zone'.
The dialog box
should appear as follows:(Refer to Figure
1.1)
- Click the Add button.
- Repeat the steps above with *.OCLC.org
The dialog box should now appear
as follows:(Refer to Figure 1.2 )
- If the dialog box in Figure 1.2 and your dialog box match,
then you are done and may click the Close button.
2.
Allowing 24/7 Reference Pop-ups
Introduction
24/7 Reference uses pop-ups to interact with patrons, these must
be allowed in Internet Explorer.
Update Internet Explorer
to allow 24/7 Reference pop-ups.
- Open Internet Explorer.
- Click Tools.
- Select Pop-up blocker.
- Click Pop-up blocker settings.
The following dialog
box should appear: (Refer to Figure 2.0)
- Type *.247ref.org under 'Address of Web site
to allow'.
- Click the Add button.
The dialog box should appear
with *.247ref.org
listed under Allowed Sites.
(Refer to Figure 2.1)
- If the dialog box in Figure 2.1 and your dialog box match,
then you are done and may click the Close button.
3.
Common problems a patron may encounter
Introduction
If a patron has not implemented the changes to
Internet Explorer outlined previously in this
manual in sections
1 and 2, they may encounter slight problems when
interacting with 24/7 reference.
A patron submits their
initial question
One or more of the following message boxes may appear after
a
patron submits their initial question and personal info. (Refer to figure 3.0 and 3.1)
- To temporarily remedy this situation, Click the Run button.
- To prevent this message box from appearing in the future,
Click More Options.
- Select "Always run software from "eGain Communications Corp".
The dialog should appear as follows: (Refer to figure 3.2)
A patron ends their
session
The following message box may appear after a patron ends their
session. (Refer to figure 3.3)
To remedy the above problem, follow the
steps in the previous chapter Allowing 24/7 Reference Pop-ups
4.
Common problems a librarian may encounter
Introduction
If a librarian has not implemented the changes
to Internet Explorer outlined previously in this
manual in
sections 1 and 2,
they may encounter minor problems when
interacting with 24/7 reference.
A librarian initiates a
co-browsing session
The following message box may appear when a librarian initiates a
co-browsing session with a patron. (Refer to Figure 4.0)
- To temporarily remedy this situation, Click the Run button.
- To prevent this message box from appearing in the future,
Click More Options.
- Select "Always run software from "eGain Communications Corp".
The dialog should appear as follows: Refer to figure 4.1
A librarian ends a
call
The following message box may appear after a librarian ends a
call. (Refer to figure 4.2)
To prevent this message box from appearing
in the future,
follow the steps in the previous chapter Allowing 24/7 Reference Pop-ups
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